Location: All sessions will be held at the Coeur d'Alene Resort unless otherwise specified.Education session topics and presenters subject to change.
WEDNESDAY, JULY 27
11:00 AM - 12:00 PM - Registration 11:00 AM - 11:45 AM - Lunch 11:45 AM - 12:00 PM - Welcome, Housekeeping, Introductions 12:00 PM - 01:15 PM - Dr. Lawana Gladney - Emotionally Healthy Leadership- The Key to Successful Companies. The success of the company and its employees, depends on the emotional health of the leader. As a leader you are the decisive element that determines the stability, attitude and productivity of your team. Dealing with the top issues in your industry, time management, low profitability, communication , and the normal "people stuff", is enough to have created a boatload of stress. Since 75-90% of your health problems start with your emotions and stress, it is important to understand how to manage your emotions and deal with stress. It will not only increase overall productivity for your team, but will help to bring balance to your professional and personal life, and help keep you physically healthy. This session will literally change your life, and get you on the road to build successful companies.
8:00 AM - 8:30 AM - Registration 8:00 AM - 8:30 AM - Breakfast 8:30 AM - 10:30 AM - Doug Lipp - Snow White Never Has a Bad Day - 8 Lessons from Disney U About: Leadership, Service, Creativity & Empowerment How has Disney managed to continually top the charts as one of the world’s most loved brands? How does it develop such fiercely devoted employees and customers? What can you learn from its practices to catapult your own organization to even higher levels of hospitality? In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their culture to differentiate themselves from competitors. You will walk away with multiple action items from Doug’s thought-provoking and powerful presentation.
10:30 AM - 10:45 AM - Break 10:45 AM - 12:15 PM - Doug Lipp - Continued 12:15 PM - 1:00 PM - Lunch 1:00 PM - 2:00 PM - Doug Lipp - Continued 2:15 PM - 2:30 PM - Break 2:30 PM - 4:00 PM - Mindshare 6:00 PM - Depart hotel for off-site tour/dinner 7:00 PM - 10:00 PM - Dinner
FRIDAY, JULY 29
8:00 AM - 8:45 AM - Breakfast 9:00 AM - 10:00 AM - Panel Discussion – The Unthinkable - Security for HOAs 10:00 AM - 10:15 AM - Break 10:15 AM - 11:45 AM - The Revenue Stream Paradigm 12:00 PM Mindshare Adjourned –See You in 2017!
*If available, the hotel will provide late check-out for attendees giving you ample time to check-out after the last session. Check out is at 12:00 P.M. Schedule subject to change without notice.
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